Fluere ("Fluere", "we", "us", or "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how it is used when you visit fluere.co.uk or get in touch with us.
Who we are
Fluere is a Yorkshire-based manufacturing consultancy. For any questions about this policy or how your data is handled, contact us at hello@fluere.co.uk.
What data we collect
We may collect and process the following data about you:
- Contact details you provide through our contact form or free consultation booking, such as your name, email address, phone number, and company name.
- The content of any messages you send us, including details about your business and the support you are enquiring about.
- Technical information collected automatically when you browse our site, such as your IP address, browser type, device information, and pages visited, typically gathered through cookies and similar technologies (see our Cookie Policy for details).
How we use your data
We use the personal data we collect to:
- Respond to enquiries and book consultations.
- Provide, manage, and improve our consultancy services.
- Send relevant updates or marketing communications, where you have agreed to receive them.
- Understand how our website is used so we can improve content and performance.
- Meet our legal, regulatory, and accounting obligations.
Legal basis for processing
We rely on one or more of the following legal bases under UK GDPR: your consent, the steps necessary to enter into or perform a contract with you, our legitimate interests in running and promoting our business, and compliance with our legal obligations.
Sharing your data
We do not sell your personal data. We may share it with trusted third parties who support our operations, such as website hosting, email, analytics, and customer relationship management providers, and only to the extent needed for them to provide their service to us. We may also disclose data where required by law.
How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Object to or restrict certain processing.
- Request a copy of your data in a portable format.
- Withdraw consent at any time, where processing relies on it.
To exercise any of these rights, email hello@fluere.co.uk. If you remain unsatisfied with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy, please contact us at hello@fluere.co.uk.